Privacy Policy

PrintzAI is operated by Fresh Printz Automations Ltd. Contact us at cornelius@freshprintzautomations.co.uk.

PrintzAI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements.

When you connect Google, we may request access to Gmail, Calendar, Drive, Docs, Sheets, Contacts, YouTube, Analytics, or Meet depending on the actions you enable. We do not use Google user data for advertising, do not sell it, and only access it to perform actions you or your agents request.

These connections are optional and made by you in Settings → Apps. For each one we only request what PrintzAI needs to do what you ask:

• Facebook Pages (pages_show_list, pages_read_engagement, pages_read_user_content, pages_manage_posts, pages_manage_engagement, read_insights): the list of Pages you manage, their names and IDs, posts and comments on those Pages, and Page insights — used to show you your Pages, publish and schedule posts you or your agents create, reply to comments you choose to answer, and report performance back to you.
• Instagram professional accounts (instagram_business_basic, instagram_business_content_publish, instagram_business_manage_comments): your username, account ID, media and comments — used to list your account, publish content you approve and manage comments on it.
• Threads (threads_basic, threads_content_publish): your profile and posts — used to publish posts you approve.
• LinkedIn (openid, profile, w_member_social): your name, profile picture and email for sign-in, and permission to post on your behalf.
• X (tweet.read, tweet.write, users.read, media.write): your handle and posts — used to publish posts and media you approve.
• Shopify (read_products, read_orders): products and orders in your store — used to answer questions and create content about your store. We do not change your store.

We never use platform data for advertising, never sell it, never combine it across different customers' workspaces, and never share it with other users. Access tokens are stored encrypted and only used for actions in your workspace. You can disconnect any app at any time in Settings → Apps (tokens are deleted immediately) or remove PrintzAI from the platform's own settings; to delete everything, follow our data deletion instructions.

• Account data such as email address, profile details, authentication session, and workspace membership.
• Usage data such as conversations, agent configurations, memories, skills, credits, tool calls, CRM records, bookings, call/SMS logs, and notifications.
• Integration data such as OAuth tokens and provider metadata when you connect third-party apps.
• Payment references handled through Stripe. We do not store card numbers.
• Survey answers and optional email if you complete the public survey.

Sensitive application data is stored with tenant isolation and encrypted mirrors on backend-managed fields, including credentials, chat logs, agent memory, action logs, SMS, notifications, KYC data, CRM records, bookings, and call logs. Decryption happens server-side for authorised workspace users and application logic.

We process data to provide the service, run AI and agent features, operate integrations you connect, manage billing and credits, secure the platform, improve product reliability, and comply with legal obligations. We do not sell personal data.

• Contract performance to deliver PrintzAI features you use.
• Legitimate interests for security, fraud prevention, service improvement, and reliability.
• Consent for optional surveys, optional follow-up, and marketing where you opt in.
• Legal obligation for tax, accounting, and regulatory requirements.

PrintzAI runs its database, file storage and backend on infrastructure we operate in the UK. AI processing: chat, agents, scheduled jobs, text messages and phone calls are processed by Google (the Gemini API, Google LLC, which may process data outside the UK under Google's data processing terms); some image and website-builder features use OpenAI; and our own servers in the UK act as a backup. We send these providers only what is needed to answer each request. Other providers include Cloudflare (secure network access), Netlify (website hosting), Stripe (payments) and, when you use phone features, Twilio. Optional integrations include Google, Meta (Facebook, Instagram, Threads), LinkedIn, X, Shopify, Etsy, Gumroad, Printify, itch.io, GitHub, Slack, Twitch, Kick and GoHighLevel. Integration tokens are used only to perform actions you request and can be revoked from Settings or the provider account.

We keep account and workspace data while your account is active. If you delete your account, personal application data is deleted or anonymised within a reasonable period unless we must retain records for legal, tax, billing, fraud prevention, or dispute purposes.

We use essential cookies for authentication and preferences. We do not use advertising cookies. See the Cookie Policy for more detail.

UK and EU users may request access, correction, deletion, portability, restriction, or objection to processing. You can also opt out of marketing. Contact cornelius@freshprintzautomations.co.uk. You may complain to the ICO.

Some providers may process data outside the UK/EEA under appropriate safeguards. We may update this policy and will notify users of material changes through the product or email where appropriate.