Privacy Policy

PrintzAI is operated by Fresh Printz Automations Ltd, a company registered in England and Wales (Company No. 163604320, incorporated 02/04/2025). We are registered with the Information Commissioner's Office (ICO).

Contact: cornelius@freshprintzautomations.co.uk

Account data: Your email address, name, and password (stored encrypted by Supabase).

Usage data: AI conversation history, agent configurations, credit transactions, and usage logs.

Payment data: Billing is handled by Stripe. We store only your Stripe Customer ID — no card numbers are stored by us.

Technical data: IP address, browser type, and device information collected automatically for security and service reliability.

Voice input: If you use the voice input feature, speech is processed locally by your browser's Web Speech API. No audio is transmitted to or stored by PrintzAI servers.

• Contract performance — processing necessary to deliver the service you subscribed to
• Legitimate interests — security monitoring, fraud prevention, service improvement
• Consent — marketing emails (you can opt out at any time)
• Legal obligation — compliance with UK law and tax requirements

• To provide, maintain, and improve PrintzAI
• To process payments and manage subscriptions
• To send transactional emails (account confirmation, password reset, billing receipts)
• To send marketing updates only if you opted in at signup
• To comply with legal and regulatory obligations

We do not sell your personal data to any third parties.

We retain your account data for as long as your account is active. If you delete your account:

• All personal data (messages, agents, memories, credits) is permanently deleted within 30 days
• Billing records may be retained for up to 7 years to comply with UK tax law
• Anonymised aggregated usage statistics may be retained indefinitely

We use essential cookies only:

• sb-*-auth-token — Supabase authentication session
• printzai_cookie_consent — stores your cookie preference

We do not use analytics, advertising, or tracking cookies. See our Cookie Policy for full details.

• Supabase — authentication and database (EU-hosted) · Privacy Policy
• OpenRouter — AI model routing · Privacy Policy
• Stripe — payment processing · Privacy Policy
• Twilio (optional) — telephony for AI agent phone numbers · Privacy Policy

As a UK or EU resident you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — delete your account and all data via Settings → Danger Zone, or by emailing us
• Portability — receive your data in a machine-readable format
• Restriction — limit how we process your data
• Object — opt out of marketing communications at any time

To exercise these rights, email support@printzai.app. You also have the right to lodge a complaint with the ICO.

Your data is processed within the UK and EU. Where data is transferred outside the EEA (e.g. to OpenRouter's US infrastructure), it is protected by standard contractual clauses or equivalent safeguards.

We will notify you of material changes by email or via a banner on the platform. Continued use after changes constitutes acceptance.

Fresh Printz Automations Ltd · Company No. 163604320 · England & Wales

cornelius@freshprintzautomations.co.uk